Subscription Terms and Conditions

Last Updated: January 2024

Important information and who we are

These Subscription Terms and Conditions (together, the “Subscription Terms and Conditions”) govern any subscription to our services (the “Digital Product”) on the app and/or website (together the “Prompt Platform”). 

Teaching Applications Limited is responsible for the Prompt Platform and the Digital Product (collectively referred to as “Prompt”, “we”, “us” or “our” in this Subscription Terms and Conditions).

If you have any questions about this Subscription Terms and Conditions, please contact the us using the information set out in the contact details section below. 

By purchasing the Digital Product, you confirm that you accept these Subscription Terms and Conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our Prompt Platform. We recommend that you print a copy of these terms for future reference.

  • We only accept orders when we’ve checked them 

We contact you to confirm we’ve received your order and we accept it when we supply the Digital Product to you. 

  • Sometimes we reject orders

Sometimes we reject orders, for example, because a credit reference we have obtained is unsatisfactory or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

  • You have a legal right to change your mind 

You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

You can’t change your mind about an order for: 

  • digital products, after you have started to download or stream these;
  • services, once these have been completed;

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days the day we confirm we have accepted your order for the Digital Product, although you can’t change your mind once we have started providing it. 

How to let us know. To let us know you want to change your mind, contact us using the details below. 

When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. 

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact us below.

Summary of your key legal rights 

The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

If your digital content is faulty, you’re entitled to a repair or a replacement.
If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

  • We can change products and these terms

We can always change a Digital Product:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the product; and
  • to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
  • We can suspend supply (and you have rights if we do) 

We do this to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the product.
  • We can withdraw products

We can stop providing a Digital Product. We let you know reasonably in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

  • We can end our contract with you

We can end our contract with you for a Digital Product and claim any compensation due to us (including enforcement costs) if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 30 days of our reminding you that payment is due; or
  • you breach the Terms of Use.
  • We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract up to a cap of the fees paid for subscription unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control
  • Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
  • A business loss.
  • Nobody else has any rights under this contract. 

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

  • If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

11. Even if we delay in enforcing this contract, we can still enforce it later. 
We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

  • Which country’s laws apply to any disputes?

If you are a consumer, please note that these Subscription Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Subscription Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  • Contact details

If you have any questions about this Subscription Terms and Conditions or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

  • Email address: [DETAILS] 
  • Postal address: [DETAILS]
  • Telephone number: [DETAILS]
  • Changes to the Subscription Terms and Conditions and your duty to inform us of changes 

We keep our Subscription Terms and Conditions under regular review.